Terms and Conditions

We are Forgate Limited, Company Number: 06809420
Address: The Rotunda, 42 Gloucester Crescent, London, W2 3RX, United Kingdom

The terms "we", "us" and "our" apply to Forgate Ltd. You are our client and the terms "you" and "your" apply to you.

"Services" means the provision of our services for the purposes of providing immigration advice and other services as stated in our communication.

Forgate Ltd. is an immigration advice company regulated by the Office of the Immigration Services Commissioner (OISC). Any immigration advice and/or consultancy services that is provided is subject to the following terms and conditions. These terms will be deemed to be accepted unless we agree alternative terms in writing signed by us.

Confidentiality

Forgate Ltd is committed to protecting the privacy of our clients.
We are registered with the Information Commissioners Office. Reg. No: Z1656760
We are under a professional and legal obligation to keep the affairs of clients confidential. Information received as a result of your instructions will be treated in confidence and in accordance with our professional conduct rules.

Electronic Communication

The use of e-mail carries certain risks including breach of confidentiality, transfer of virus infections and loss of messages. Notwithstanding this, you agree to the use of e-mail where appropriate for the exchange of correspondence and documents between us. However we accept no responsibility for any loss to you, as a result of the use of e-mail between ourselves or third parties.

Use of e-mail, including the mere receipt of an e-mail message with an attached file, may result in the transmission of computer virus infections. Although we take various measures to reduce this risk, it is essential that you take your own necessary virus checking measures before you read or open files which are attached to e-mails that you receive from us. We may not allow certain types of documents into our environment, although we would seek to resolve any difficulties which might arise. Under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, we reserve the right to monitor e-mail correspondence.

We currently use Microsoft Word for Windows Software. Whilst we can send and receive documents in a number of other formats this may result in the layout of documents being changed in unpredictable ways. You should also bear in mind that e-mail messages and attachments may be read by others, for example, they may be disclosed in court proceedings (subject to legal privilege) or in investigations by regulatory bodies.

Unless you inform us to the contrary, we shall assume that you agree to our use of e-mail (where possible) for the purpose of correspondence and for sending documents to you and/or third parties in respect of your legal affairs.

Documents held by us

On completion of our services provision, we will return any original documents to you unless otherwise agreed with you. We will undertake to retain files for the period required by the Commissioners Code of Standards.

Privacy

Please review our Privacy Policy, which also governs your visit to www.forgate.co.uk , to understand our practices.

Engaging Experts

We will only engage experts using objective criteria. In a situation where you may have need for interpreters, medical attention/report, etc, we will engage only professionals who are registered with a recognised accreditation body. Recognised bodies for interpreters include, The National Register for Public Service Interpreters, Metropolitan Police Test, Diploma in Public Service Interpreting, etc while the General Medical Council regulates medical doctors in the UK. The Nursing and Midwifery Council is another important regulatory body since we may be engaging the services of Nurses and Midwives during the cause of our work. It is also our company policy not to engage the services of the client’s family member or friend in order to avoid a conflict of interest in providing a professional service.

Insurance and Indemnity

We carry professional indemnity insurance to a limit of £250,000.

Refunds Policy

Generally consultation fees are non refundable. Under exceptional circumstances refunds can be made but this will be decided on a case by case basis. In any case you will be liable for a 10% admin charge of the total fee and any charges for work that has already been carried out.
Where applicable, refunds will be accepted in writing, via e-mail or letter. All refund and cancellation requests must be made by the individual or organisation making the payment and for card transactions by the credit card holder.

Cancellation & Termination Policy

You may, without cause, terminate this contract at any time by giving written notice to Forgate Ltd that you are ending your instructions, but, if you do so, you shall be liable to pay any outstanding fees and any additional fee and any further fee that you have already incurred, and this shall apply even if any of your fees have not been demanded or paid at the moment of termination.

We may decide to stop acting for you where we have reasonable grounds to do so. In this event an explanation of the reasons will be provided.

We reserve the right to suspend/terminate our service if any of our invoices are unpaid or any sums requested to be paid on account are not paid in accordance with our terms of engagement.

Complaints

We aim to provide the highest standard of customer service at all times. But we recognise things do go wrong on occasion, in which case our customers may wish to complain.

We have developed a procedure to ensure all complaints are dealt with consistently, efficiently and in a timely manner.

When something goes wrong we need our clients to tell us about it. This will help us to maintain and improve our standards.

How to contact us

  • via phone: 0208 626 4469
  • email: info@forgate.co.uk
  • by post: Forgate Ltd. The Rotunda, 42 Gloucester Crescent, London NW1 7DL

We take complaints very seriously and any type or form of complaint will be treated with equal importance.

Who to contact

Complaints can be made to Kristian Stadelmayr.

What will happen next?

  • After 2-3 working days after receiving your complaint, we will send you a letter or email acknowledging your complaint and asking you to confirm or explain the details. We may suggest that we meet or have a conversation over the telephone to clarify any details.
  • We will then record your complaint in our central register and investigate your complaint. We aim complete this within 5 working days.
  • Within two days of the meeting we will then confirm to you in writing our understanding of your complaint. We may ask you for further information at this point.
    • if our response upholds your complaint we shall offer an apology or, where appropriate, a reduction of any bill or a repayment in relation to any payment received.
    • if our response does not uphold your complaint, we will provide you with a clear and reasoned explanation as to why we were unable to agree that the complaint was justified.

Please note that alternatively, complaints can be made directly to the OISC, who regulate all Immigration Advisors, by completing the OISC complaint’s form. This form is available in a range of languages on the website www.oisc.gov.uk.

Complaints can also be made to the OISC office by letter email or via telephone.

Address:

  • OISC
    5th Floor
    Counting House,
    53 Tooley Street
    London SE1 2QN
  • Email: info@oisc.gov.uk
  • Telephone: 0845 000 0046
  • Fax: 020 7211 1553
  • Website: www.oisc.gov.uk

Our Fees

Wherever possible, our immigration services will be carried out on the basis of a fixed fee. Within this fixed fee we include all conventional work associated with preparing your immigration application. On occasion, our clients require other legal services to assist them in their application and wherever possible we will endeavour to provide you with a fixed fee for these additional legal services before undertaking these services on your behalf.

Value Added Tax (VAT) is included in our fees at the prevailing rate. The rate is currently 17.5%.

We charge for all work carried out on all cases irrespective of the outcome. We do not operate on a "no win no fee basis".

You will be responsible for the payment of application fees to the UKBA or High Commission.

Your Responsibilities

It may be self-evident but please remember we will need to involve you throughout the transaction in order for us to facilitate matters to the best of our ability. For example, you will be required to provide clear and timely instructions, return signed application forms, advise us of any change in your contact details and provide necessary documentation when required. It is particularly important that you provide us with instructions, information and requested forms and documents in a timely manner and that all information provided by you is true and accurate and not misleading to the best of your knowledge, information and belief. We cannot be held liable for any loss or damage arising from information or for inaccuracy or other defect in any document supplied by you.

Liability

We are not part of the UK Government and do not have the authority to grant you a Visa of any kind. We can only assist and advise people who want professional legal services in their application to the UK Border Agency. Please note that the final decision on all Visa applications rests with the UK Immigration Authorities and whilst all reasonable skill and care will be used in the provision of our services to you we cannot accept responsibility for failed visa applications or changes in the law or its interpretation that occur subsequent to our advice being delivered to you or which could not reasonably be known by us at the time. In no circumstances shall the firm or employees be liable for any loss, damage, cost or expense arising in any way from or in connection with the decisions made by the UK Border Agency.

Copyright

All material from Forgate including content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Forgate Ltd or its content suppliers, and is protected by UK and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Forgate Ltd and protected by UK and international copyright laws.

General

Forgate Ltd. may change any of these Terms and Conditions and any other information relating to services at any time, and your subsequent use of the website will be governed by the varied Terms and Conditions. In the event that any of the provisions of these Terms and Conditions are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.

Governing Law

These terms and conditions are governed by the laws of England & Wales.